REFUND POLICY

Thank you for choosing Adheric LLC fitness products! We are committed to ensuring the satisfaction of every customer. If you are not satisfied with your purchase, please carefully read the following refund policy to understand the conditions and procedures for returns and exchanges.

1. Refund Policy Overview
   We offer a 30-day refund policy from the date you receive the goods. If you are not satisfied with your purchase, you can choose to apply for a refund or exchange.
2. Return Conditions
   The following are the conditions for returns and exchanges: Items must be returned or exchanged within 30 days of receipt.
   Products must be in their original condition, unused and unwashed, with all original labels and packaging included.
   During the return process, please be sure to attach a copy of your purchase receipt or order confirmation email, stating the reason you wish to request a refund or exchange.
3. Return Process
   To apply for a return, please follow these steps:
   Contact Customer Service: Please contact our customer service team via email or phone, stating your intention to return the item and providing your order number.
   Email: rosario@adheric.com / support@adheric.com
   Phone: (351) 210-9453
   Obtain Return Authorization: Our team will provide you with a return authorization code and further return instructions.
   Return the Item: Follow the instructions to return the item to our return address. Please ensure you use a trackable mailing method and keep your mailing receipt for future reference.
   Return Address: 6314 RADIO TOWER RD WILSON, NC 27893-7713
   Return Confirmation: Once we receive the returned item and confirm its condition meets the refund criteria, the refund will be processed within 5 to 7 business days. The refund will be returned to your original payment method.
4. Exchange Process
   If you wish to exchange an item, please apply for a return following the return process described above, and then reorder after receiving your refund. We recommend that you place your order as soon as possible when applying for an exchange to ensure you receive the item you need promptly.
5. Processing Time
   Once we receive your returned item, processing your refund or exchange request typically takes 5 to 7 business days. Actual processing time may vary depending on the bank or payment platform.
6. Questions and Feedback
   If you have any questions during the return or exchange process, please feel free to contact our customer service team. We will assist you as quickly as possible.

Thank you for your support and trust in Adheric LLC. We look forward to providing you with excellent products and services!